Why does my yarn look different in person?
Every computer monitor or screen will display colors a bit differently. Therefore your yarn may look different screen to screen. We try to accurately capture the colors as close to what they are in person but they may show up different on your screen then ours.
I am not happy with my order, can I return it?
We currently do not accept returns/exchanges or offer refunds of any kind. Please read product descriptions carefully before ordering!
Why is shipping so expensive?
Shipping, especially in Canada is simply expensive. We will try and ship your order as cost effectively as possible, but there is only so much we can do.
Do you offer vacuum shipping?
YES! We can only vacuum ship up to 200g of yarn per shipment. You can choose to have up to 400g vacuum shipped just know it will be mailed out in multiple packages that may not all arrive at the same time.
The only thing is vacuum shipping means NO TRACKING. So please keep that in mind. It is a much more affordable option however, especially if you are only buying 1 or 2 full skeins or a few half skeins.
Vacuum Shipping means NO TRACKING/NO INSURANCE. It is the same as sending regular oversized letter mail. This means if the package never arrives We do not replace it as it is not insured. If you want a guaranteed delivery with insurance incase it gets lost please choose regular shipping.
NOT ALL ITMES QUALIFY FOR VACUUM SHIPPING!
IF IT DOES NOT APPEAR AS AN OPTION AT CHECKOUT THEN IT IS NOT AN OPTION.
**You can now choose to have your order of up to 400g vacuum shipped in two packages, same details and conditions apply**
Why is my order taking so long to arrive?
Once we drop your package off at the post office it is literally out of our hands. The mail system is still moving quite slow so please be patient. If it has been drastically longer then expected please let us know and we will follow up on it if it was a tracked packet. If you chose an option without tracking there is nothing I can do.
Depending on where you are located it simply could just take awhile for your order to get to you. With vacuum shipping I am not able to give any estimate as to how long it will take to arrive. It could take 2 weeks or more in some cases. So please do not choose this shipping option if you need your package by a certain date.
Do you offer international shipping?
YES we do, to certain countries. We now ship to Australia, Denmark, Germany, Netherlands, Norway, Sweden & the UK. The only tracked shipping option is the express international which unfortunately is expensive but thats just what the shipping costs are these days. Please be aware it may take up to 60 days for your international order to arrive.
I am a dyer and would like to be sold in your shop.
We are currently not accepting any new makers into the shop.